Muhammed Fahiz

BIOGRAPHY

Strategic IT Leadership & Expertise

Highly motivated IT leader with 7+ years of IT management experience. Skilled in overseeing and delivering innovative and impactful technological solutions that align with business objectives and drive measurable results. Hold a diverse range of industry certifications from Google, IBM, CompTIA and more. Committed to advancing technology and adding value to forward-thinking companies.

System Administration

Windows Server, Active Directory, M365, Virtualization

Cyber Security

SIEM Wazuh, EDR, MDM, Firewalls, DMARC, Audits

Cloud & DevOps

Azure, AWS, Oracle Cloud, GCP, Cloudflare

Network Infra

LAN/WAN, VPNs, VLANs, PABX, NAS Backups

CAREER HISTORY

Professional Experience

IT Administrator

Masri Engineering and Contracting - MEC SAL, Abu Dhabi, UAE

July 2019 - Present Expand Details

Windows Server & M365 Administration

Active Directory user creation & domain troubleshooting
Users mailbox creation, migration & mailbox security policies
SharePoint, OneDrive, Microsoft Teams, and Exchange Online administration

SIEM Software (Wazuh) Operations

Installed, customized, and maintained Wazuh SIEM software
Monitored security alert dashboards to detect potential threats in real time
Continuously analyzed security event logs to optimize organizational defense posture

ITAM Asset Lifecycle (Snipe-IT)

Installed, customized, and maintained Snipe-IT Asset Management platform
Tracked, optimized, and managed total lifecycle of corporate IT assets
Maintained real-time inventory of hardware, software licenses, and IT equipment
Cross-functional stakeholder collaboration with procurement, finance, and leadership

IT Support Delivery (Spiceworks & Odoo)

Implemented IT Support delivery workflows via Spiceworks and Odoo ERP
Managed end-to-end IT support ticket cycles from creation to resolution
Documented standard operating procedures and internal knowledge base
Acted as primary escalation point for complex technical issues
Analyzed helpdesk performance metrics to eliminate service bottlenecks

Hardware, OS & End-User Support

Responsible for installation and troubleshooting of workstations, printers & network devices
Performed hardware diagnostics and component repairs for optimal uptime
Managed OS installations, updates, image deployments, and system backups
Controlled printer drivers, network printing, and usage quota compliance

Cyber Security & Disaster Recovery

Monitored network traffic using firewalls, SIEM, and vulnerability analysis tools
Developed and maintained comprehensive disaster recovery plans
Conducted regular security audits to identify and remediate vulnerabilities
Purged mass spam/phishing attacks and configured Exchange DMARC enforcement

350+ Endpoint Lifecycle Management

Managed full endpoint lifecycle across 350+ devices
Procurement, gold image build, secure baseline config, deployment, and decommissioning

Network Infrastructure Planning

Designed network infrastructure for site offices ensuring scalability & performance
Designed network layouts detailing router, switch, PABX & endpoint integration
Collaborated with project teams to align network design with budget & timelines
Worked with ISPs (Etisalat & Du) for remote site connectivity

Storage & Backup Management (NAS)

Configured and maintained NAS storage (QNAP, WD, Synology) for central access
Scheduled and monitored automated daily backups to prevent data loss
Planned storage capacity expansions to match growing enterprise data

Firewalls, VPNs & Network Security

Implemented and maintained secure VPNs (IPSec, SSL) for remote workforce
Configured VLANs, ACLs, NAT, and firewall rules to segment network traffic
Monitored network health using Wireshark to troubleshoot latency & packet loss

IT Procurement & Vendor Management

Identified hardware/software requirements and prepared procurement plans
Evaluated supplier quotes, negotiated contracts, and ensured cost savings
Stakeholder management with vendor sales & engineering representatives

Enterprise Systems & AI Workflows

Installed and customized Odoo ERP with required add-ons on Ubuntu Server
Configured and maintained corporate WordPress website & digital presence
Evaluated and deployed AI productivity tools to automate internal workflows

Aadhar Enrollment Supervisor

Common Service Center, Kerala, India

2018 - 2019 Expand Details

IT Kiosk Support & User Training

Provided first-line IT support and technical training on enrollment kiosks
Troubleshot hardware devices, biometric scanners, and software issues under high volume

Biometric Enrollment & Governance

Managed biometric data capture and identity validation for government enrollment
Enforced strict compliance with data security and verification guidelines

Strategic IT Leadership & Expertise

System Administration

Cyber Security

Cloud & DevOps

Network Infra

Professional Experience

IT Administrator

Aadhar Enrollment Supervisor

Technical Skill Matrix

System Administration

Cyber Security Skills

Cloud Platforms

Scripting & Virtualization

Operating Systems

Education & Certifications

Education

Industry Certifications

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